First Street Leather Privacy Policy

Your Privacy Is Important

We appreciate the trust you place in First Street Leather, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on February 3, 2006, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

• Tel: 805-204-4228
  
• Fax: 805-643-3832
  
• email:privacy@firststreetleather.com
  

Information We Collect

We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Place an order from our catalogs or on our Web site
  
• Make a purchase at one of our Retail Stores
  
• Return an item or make an exchange
  
• Inquire about our services
  
• Receive a gift package
  

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards. For your protection your credit card information is partially purged from our database once your order has been approved.

Using Information We Collect

At First Street Leather, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

• Process and track your order
  
• Provide the services you request
  
• Contact you about the status of an order
  
• Send you catalogs or promotional offers we believe will be of interest to you
  
• Identify your product and service preferences
  
• Customize our communications to you
  
• Provide information concerning product recalls or products you have purchased
  
• Improve our merchandise selection and customer service
  

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We will attempt to notify any customer for whom we have been required to turn over information unless the court order forbids us from doing so.

We do not provide information to these agencies or companies for marketing or commercial purposes.

How We Use Email

When you provide us your email address, we may send you email necessary to process your order or respond to a request. For example, after you place an order at firststreetleather.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

Links to Other Sites

Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Firststreetleather.com and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to contact us at the email or phone numbers above.

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.